Privacy Policy

Privacy Policy of Hakara GmbH (NeuraCharge)

Location: Hakara GmbH Am Steinpass 11 4470 Enns Austria Email: office@neuracharge.com Commercial Register Number: FN620165h

1. Introduction

This privacy policy describes how we – Hakara GmbH under the brand NeuraCharge – process your personal data in connection with the use of our websites, user portals, and mobile applications.

2. Definitions

For better readability, we use the following terms below:

  • "NeuraCharge", "we", "us", "our": Hakara GmbH

  • "Website": www.neuracharge.com and all other operated domains

  • "User portals" / "mobile applications": our software products

  • "You" / "Your": User of our services (website, portals, apps, or services)

Controller within the meaning of the GDPR: NeuraCharge (Hakara GmbH)

3. What data do we collect?

We collect the following categories of data, among others:

  • Master data: Name, address, email, telephone number

  • Profile data: Company name, vehicle information, date of birth, etc.

  • SSO data (when using Apple, Google, or Microsoft logins)

  • Usage data: Charging behavior, time and frequency of use

  • Transaction data: Purchases (e.g., charging cards), billing address, amounts

  • Payment data: Credit card data (stored with the payment service provider)

  • Technical data: IP address, browser type, operating system, location

  • Communication data: Support requests, newsletter subscriptions

4. How do we use your data?

Your data is used for:

  • Administration and personalization of our digital offerings

  • Provision of contractually agreed services

  • Payment processing (via third-party providers such as Stripe)

  • Communication (invoices, system notifications, support)

  • Sending newsletters (only with active consent)

  • Anonymous statistical evaluations

  • Security, fraud prevention, and law enforcement

We do not share your data with uninvolved third parties.

5. Storage and Security

  • Data is stored on secure servers (TLS/AES encryption)

  • Payment information is processed exclusively by PCI-certified service providers

  • Access is restricted to authorized persons (e.g., support)

  • Retention period: only as long as necessary; subsequent deletion/anonymization

6. Data Transfer to Third Parties

  • Hosting, payment processing, support via contractually bound subcontractors

  • Outside the EU: Only with an adequate level of data protection or EU Standard Contractual Clauses

  • Authority access only in the event of a legal obligation

7. Your Rights (Art. 12–23 GDPR)

You have the following rights:

  • Access to your stored data

  • Rectification of incorrect or incomplete data

  • Erasure ("Right to be forgotten")

  • Restriction of processing

  • Objection to processing

  • Data portability of your data

Please send requests to: office@neuracharge.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies for the analysis and optimization of our services. You can control or delete these in your browser. Details can be found in our separate Cookie Policy.

Cookies and Tracking Technologies Our website uses cookies and similar technologies to ensure the functionality of the website, analyze usage, and improve our services.

Cookies are small text files that are stored on your device. Some cookies are technically necessary to ensure the operation of the website, while others are used to evaluate user behavior or support marketing measures.

We use the following categories of cookies:

  • Technically necessary cookies: These are required to provide the basic functions of the website (e.g., page navigation, login areas).

  • Analysis and statistics cookies: These help us understand how visitors use our website to optimize content and functions.

  • Marketing and tracking cookies (if used): These can be used to display relevant content or advertising to users.

Processing takes place:

  • based on Art. 6 (1) (f) GDPR (legitimate interest) for technically necessary cookies

  • based on Art. 6 (1) (a) GDPR (consent), provided non-necessary cookies are used

If we use external tracking or analysis services (e.g., Google Analytics), this is done exclusively on the basis of your consent. Further information on this can be found in the respective sections of this privacy policy.

You can adjust or revoke your cookie settings at any time via our cookie banner. In addition, you can control and delete cookies via your browser settings.

9. Changes to the Privacy Policy

We update this policy as necessary. Changes will be published on our website. Please check the current version regularly.

10. Contact Point for Data Protection

Hakara GmbH (NeuraCharge) Am Steinpass 11, 4470 Enns, Austria Email: office@neuracharge.com Phone: +43 676 5455145

If you believe that your data is not being processed lawfully, you can also contact the Austrian Data Protection Authority (www.dsb.gv.at).

© Hakara GmbH – All rights reserved